At Untag Fashion Store, we understand that receiving your gender-affirming apparel and accessories is more than just a purchase—it’s an important step in your journey of self-expression. That’s why we’ve designed our delivery process to be as smooth, reliable, and transparent as possible, ensuring your items reach you safely and promptly.

Important Note: We ship worldwide, with the exception of some Asian countries and remote locations. If you have questions about delivery to your specific location, please don’t hesitate to contact our customer service team.

Order Processing

Once you place your order, our dedicated team carefully prepares your package with the attention and respect your journey deserves. All orders require 1-2 business days for processing before shipment. During peak seasons or sales events, processing times may extend slightly, but we’ll always keep you informed.

Shipping Options

We offer two shipping methods to accommodate your needs and budget:

Standard Shipping – $12.95

For those who need their items more quickly, we offer expedited shipping through our trusted partners:

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 days after shipment
  • Tracking: Full tracking information provided
  • Best for: Binders, prosthetics, and other time-sensitive items

Free Shipping

For orders over $50, we’re pleased to offer complimentary shipping:

  • Carrier: EMS
  • Delivery Time: 15-25 days after shipment
  • Tracking: Basic tracking available
  • Minimum Order: $50
  • Perfect for: Larger orders of dresses, multiple accessories, or seasonal wardrobe updates

International Delivery Considerations

As we serve customers across the globe, please be aware that:

  • Customs duties or import taxes may apply depending on your country’s regulations
  • Delivery times are estimates and may be affected by local customs processing
  • Some products may have shipping restrictions to certain regions

After Your Order Ships

Once your order leaves our facility, you’ll receive a confirmation email with tracking information. We recommend:

  • Keeping an eye on your tracking number for delivery updates
  • Ensuring someone is available to receive the package
  • Inspecting your items promptly upon arrival

Returns Policy: We stand behind our products and want you to feel completely confident in your purchase. If any item doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return.

Need Assistance?

Our customer service team understands the importance of these deliveries to our community. If you have any questions about your order, shipping options, or delivery timeline, please contact us at [email protected]. We’re here to help ensure your Untag experience is as affirming as our products.

Thank you for choosing Untag Fashion Store—where every delivery carries not just clothing, but confidence, authenticity, and the freedom to be yourself.