FAQ

We specialize in gender-affirming apparel and accessories including binders (standard, sport, long, and short options), breast prosthetics, hip padding, packers, silicone torsos, and a variety of gender-affirming clothing like dresses, tops, and bottoms.

We recommend carefully measuring your chest according to our detailed sizing guide (available on each product page) and selecting the size that corresponds to your measurements. If you’re between sizes, consider your comfort preference – some prefer a tighter fit while others prefer more breathing room.

We specifically offer Sport Binders designed for physical activity. These provide compression while allowing for better breathability and movement. We don’t recommend wearing standard binders during intense exercise.

Each product comes with specific care instructions. Generally, we recommend hand washing binders in cool water and air drying. Silicone prosthetics should be cleaned with mild soap and water.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes, we ship worldwide with the exception of some Asian countries and remote locations. During checkout, you’ll be able to see if we deliver to your country.

We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.

All orders require 1-2 business days for processing before shipment. During peak seasons or sales events, processing times may extend slightly, but we’ll keep you informed of any delays.

We offer two shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after shipment with full tracking
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after shipment with basic tracking

Our Standard Shipping uses premium carriers (DHL/FedEx) that typically offer faster delivery times, while our Free Shipping option uses EMS which is more economical but may take longer. We recommend Standard Shipping for time-sensitive items like binders and prosthetics.

Depending on your country’s regulations, customs duties or import taxes may apply. These are the responsibility of the customer and are not included in your order total. We recommend checking with your local customs office for more information.

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s journey to you.

We want you to feel completely confident in your purchase. If any item doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return.

Please contact our customer service team at [email protected] with your order number and the reason for return. We’ll guide you through the process.

Due to hygiene reasons, some intimate items like prosthetics may have specific return conditions. Please contact us for details about returning specific products.

Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

No, you can check out as a guest. However, creating an account allows you to track your orders, save your preferences, and makes future purchases faster.

We understand the sensitive nature of our products and take your privacy seriously. All personal information is encrypted and we never share your details with third parties without your consent.