Privacy Policy

Last Updated: January 2024

At Untag Fashion Store, we recognize that purchasing gender-affirming products is a deeply personal experience that requires not only quality products but also complete trust in how we handle your information. Your privacy and security are fundamental to our mission of providing a safe, affirming shopping experience.

1. Information We Collect

To provide our services and enhance your shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and contact details when you place an order or create an account
• Payment Information: Credit card details (processed securely through our payment partners), PayPal account information, and billing address
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Records of your correspondence with our customer service team
• Preference Information: Product preferences, sizing details, and wish list items you choose to share

2. How We Use Your Information

We use your personal information solely for the following purposes:

• Process and fulfill your orders for binders, prosthetics, packers, and other gender-affirming products
• Provide customer support and respond to your inquiries
• Process payments securely and prevent fraudulent transactions
• Ship your orders discreetly and efficiently to your location
• Send order confirmations, shipping notifications, and transaction records
• Improve our website, products, and services based on customer feedback and usage patterns
• Comply with legal obligations and protect our rights and the rights of our customers

We do not use your personal information for marketing purposes without your explicit consent.

3. Data Sharing and Disclosure

We respect the sensitive nature of our products and your privacy. We share your information only in the following limited circumstances:

• Payment Processors: We share necessary payment information with trusted partners like Visa, MasterCard, JCB, and PayPal to complete your transactions securely
• Shipping Partners: We provide shipping addresses to delivery services (such as postal services and couriers) to fulfill your orders
• Legal Requirements: We may disclose information when required by law or to protect our rights, safety, or property
• Service Providers: We work with trusted companies that help us operate our website and business, all of whom are bound by strict confidentiality agreements

We never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement comprehensive security measures to protect your information:

• All data transmissions are encrypted using SSL (Secure Socket Layer) technology
• We never store complete payment card information on our servers
• Your personal data is stored on secure servers with limited access
• We maintain physical, electronic, and procedural safeguards that comply with industry standards
• All transactions are processed through PCI-DSS compliant payment gateways

While we implement robust security measures, no internet transmission is 100% secure. We continuously update our security practices to protect your information.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request details about the personal information we hold about you
• Correction: You can update or correct inaccurate information in your account
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Objection: You can object to certain processing of your information
• Data Portability: You can request a copy of your data in a structured format
• Withdraw Consent: Where we rely on consent, you can withdraw it at any time

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality, such as adding items to your cart and processing payments
• Performance Cookies: Help us understand how visitors interact with our website to improve its performance
• Functionality Cookies: Remember your preferences to provide a more personalized experience

You can control cookie settings through your browser. However, disabling essential cookies may affect your ability to use certain features of our website, including the shopping cart and checkout process.

7. International Data Transfers

As we serve customers worldwide (excluding some Asian countries and remote locations), your information may be processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order information is typically retained for 7 years to comply with tax and accounting regulations.

9. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy regularly.

11. Contact Us

Thank you for trusting Untag Fashion Store with your journey. We are committed to protecting your privacy as we support your path toward confidence, authenticity, and the freedom to be yourself.