At Untag Fashion Store, we understand that finding the perfect fit for gender-affirming products is essential to your comfort and confidence. If your purchase doesn’t meet your expectations, we’re here to help with a returns and exchange process designed with your needs in mind.

Returns & Exchanges Timeframe

We accept returns and exchanges for eligible items within 15 days of you receiving your order.

Condition Requirements

To be eligible for a return or exchange, items must be:

  • In original, unworn condition
  • With all original tags attached
  • In original packaging
  • Free from any stains, odors, or damage

Non-Returnable Items

For health and hygiene reasons, the following products cannot be returned or exchanged:

  • Breast Prosthetics
  • Packers
  • Prosthetics
  • Silicone Torsos
  • Any intimate apparel that has been removed from its original packaging

We make exceptions for defective products, which will be replaced at our discretion.

Return & Exchange Process

Step 1: Submit Your Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello Untag Fashion Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Items to return/exchange:
– Product Name: [Product Name] – Size: [Size] – Color: [Color] – Quantity: [Quantity] – Reason: [Please specify reason for return/exchange]
For exchanges, please specify the replacement item:
– Product Name: [Replacement Product Name] – Size: [Size] – Color: [Color]
My original order was shipped to:
[Your Name] [Your Address]
Thank you,
[Your Name]

Step 2: Receive Authorization & Instructions

Within 2 business days, we’ll email you a return authorization and shipping instructions. Please do not ship items back without this authorization.

Step 3: Ship Your Return

Package your items securely in the original packaging and ship to:

Untag Fashion Store Returns
16205 Wind Crest Way
Edmond, OK 73013
USA

Please include your return authorization slip in the package. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Step 4: Processing

Once we receive your return, we’ll inspect the items and process your request within 3-5 business days.

Refund Information

Refund Timeframe

Refunds are processed within 5-7 business days after we receive and inspect your return.

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account

Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Exchange Shipping

For approved exchanges, we’ll ship your replacement item using the same shipping method as your original order:

  • Standard Shipping: DHL or FedEx (10-15 business days)
  • Free Shipping: EMS (15-25 business days for orders over $50)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected] with photos of the damage. We’ll arrange for a replacement at no additional cost to you.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]
Response Time: 1-2 business days

We’re committed to ensuring your experience with Untag Fashion Store is positive and affirming. Your comfort and satisfaction with our gender-affirming products is our highest priority.